In today's fast-paced world, customers expect fast and efficient customer service, whether they are shopping online or in-store. That's why live chat support has become an essential tool for businesses looking to improve their customer service.
Live chat support allows customers to communicate with a business in real-time, providing them with immediate assistance and support. It's a valuable tool for both e-commerce and brick and mortar shops, as it helps to improve communication, customer experience, and sales conversion rates.
For years I have been trying to explain to our future clients the benefits that we offer, and of which I am deeply convinced. I won't hide that when I met the chatGPT phenomenon, the first thing I thought of was to ask him questions like it perceives our chatsupport Services online "world", which chatGPT learns from.
I asked him 3 questions. I was a little afraid that our Services would evaluate that they have no future, but the opposite is true. Human Contact and outsourcing of online support is still a topic!
Did you know that from 2023, the aerospace and defense industry will experience the highest growth in ERP software implementation (8.86% from 2014)?
Did you know that with livechat, employees can provide real-time assistance to customers to answer questions, make recommendations, and close sales?
Web-chat is currently a practically common tool for communication with customers in the e-Commerce world. It has become one of the common methods of communication with the customer.
The times we live in have accelerated this process of becoming aware. Mainly thanks to the Covid pandemic moved business more massively to the online world as well. I believe, the contactless way of social interaction in the store is finding its way.
Our practice shows that being of high quality in all spheres in the process of working with customers is a big challenge. At least it is true that we are not all the same and one meter does not fit all.
The answer is clear, isn't it. You can never responsibly say whether you know your website visitor well enough.
Branding generally means a process that aims to transform product or business to a brand that people can automatically associate with a specific positive image, experience or expectation.